Policies & FAQs
Q: What are your Covid-19 protocols?
A: As of October 12, 2021- Infinity Hall (both Hartford and Norfolk music venues) will require all patrons to provide proof of COVID-19 vaccination, or a negative COVID-19 PCR test taken within 72 hours of the event. Acceptable proof of full vaccination includes a CDC vaccination card (physical card, clear photograph, or photocopy). In addition to this policy, masks are recommended when not actively eating or drinking. Any updates to the COVID-19 protocols will be posted here and communicated appropriately.
Please Note: In Norfolk, this policy change affects admittance into the venue only, the restaurant will continue to follow state and local protocols.
Q: What is GoodWorks Infinity Hall's refund policy.
A: All sales are final. There are no refunds for any tickets at any time. If the show is cancelled or rescheduled and you cannot make the rescheduled date a credit or refund will be issued.
Q: What about shows impacted by Covid-19?
A: For shows postponed due to Covid-19 and you are not able to make the new date a refund is available up to 45 days prior to the rescheduled show date. If tickets were purchased after the show was rescheduled, the sale is final and there are no refunds at anytime.
Q: What are your box office hours?
A: Currently our box office is only open for in person sales on show nights beginning at 5:00 PM. For ticket purchases please visit www.infinityhall.com.
Q: Is the Norfolk restaurant open?
A: The Bistro is currently open for show nights only as we introduce our smokehouse concept restaurant. We are currently unable to take reservations; seating is first come first serve beginning at 5pm. During this soft opening period we will be offering a very limited menu of selections. The limited menu will also be offered in the mezzanine from 7pm to 9pm (unless otherwise notified) for those who have tickets in the mezzanine section.
Q: How can I purchase tickets with a gift card?
A: Please email the gift card information, show details, and desired seats to email@example.com and we will get back with confirmation.
Q: How can I purchase gift cards?
A: Currently gift cards are not available for sale but will be soon.
Q: I was a member in March 2020, am I still?
A: Yes you are. All memberships have been extended by the length of time you had remaining when we were shuttered effective August 1, 2021. You should be receiving weekly member emails with a temporary password for ordering tickets at a discount. If not, please email us at: firstname.lastname@example.org.
Q: How do I become a member and receive early access to tickets and a discount?
A: Annual memberships are available at https://www.infinityhall.com/membership-clubs/
Q: I am having trouble buying tickets. They aren't getting emailed to me.
A: Please first check your spam folder to see if the tickets ended up there. If not, please email our box office at email@example.com and they can help you.
Q: Why are there fees beyond the ticket price?
A: The state of CT charges a 10% entertainment tax on all tickets we sell. In addition, like in most venues, there are service fees on all tickets sold. Service fees will be waved for ticket purchases in person at the box office.
Q: I see tickets available on other sites besides InfinityHall.com, so can I buy them there?
A: We can only be responsible for tickets sold through our box office and do not recommend purchasing tickets from a third party. Those purchases would be at your own risk.
Q: How are the stage-level seats different from the mezzanine seats?
A: The Orchestra or Stage level offers traditional theatre-style seats and a great view of the stage! The Good Vibe Bar on this level is open before and during most shows for your convenience.
The Mezzanine has the added benefit of a bird’s eye view of the stage, combined with relaxed and comfortable table or counter seating. Both levels are handicapped accessible and have their own restrooms.
Additionally, the Norfolk location offers dinner service in the mezzanine before and during most shows.
Q: How do I get to the venue, and where can I park?
A: Check out our Driving Directions & Parking page to get information for each venue.
Q: We want to make a night of it – do you have hotel recommendations?
Q: What if we need handicap assistance?
A: Both Infinity Hall venues are handicapped accessible. Please contact the box office at 866-666-6306 prior to the show if you need assistance; we always have staff available to help.
Q: Can I take pictures or video during the show?
A: No flash photography or professional-style cameras are permitted. The use of video or audio recording devices is also prohibited. Any variance on this policy is at the artist’s discretion and will be announced prior to the start of the show.
Q: Can I smoke in the venue?
A: No smoking is permitted anywhere inside the venues. We have dedicated smoking sections outside of both the Hartford and Norfolk venues.
Q: It’s OK to chat during the show, right?
A: We make every effort to create a performance environment that is the best "listening room" for intimate live performances. This will ensure that you, other guests, and the performers enjoy the full benefits of the performance. For this reason, we request that once the program is underway you respect fellow audience members and the artist performing by refraining from talking, whispering, or texting while the performance is in progress. Cell phones, electronic devises, or other noise devices should be switched to silent mode during the performance.
Q: Can I bring in large bags/backpacks/briefcases?
A: Please leave all bags in your car. All bags are subject to search.
Q: I’m looking for a unique place to host a private event. Do you rent out space?
A: Infinity has a variety of special spaces for private parties that are fun no matter how large or small your group is! Please call 866-666-6306 to book your special event. Or fill out our online inquiry form and we will get back to you.
Q: We are a band and want to play your venue. Who should I contact?
A: Connect with us through our contact us form to send an EPK (electronic press kits).
Q: Are you hiring?
A: We’re always accepting applications. Visit our Job Opportunities page. Simply apply online, or download our application and e-mail it back.